Policies – Paume de Lumière

By booking an appointment, clients acknowledge and agree to abide by these policies.
We appreciate your cooperation and look forward to serving you!

Appointment & Booking Policy

All appointments must be scheduled in advance through our online booking system or by phone.
A valid credit card may be required to secure your booking.
Walk-ins are accepted based on availability.

Cancellations or reschedules must be made at least 24 hours before the appointment time.
Cancellations within 24 hours of the appointment will be subject to a 50% charge of the scheduled service.
No-shows will be charged 100% of the scheduled service.

Clients are encouraged to arrive 10 minutes before their scheduled appointment.
Late arrivals result in a shortened session to accommodate subsequent appointments.
Clients arriving more than 20 minutes late may have their appointment canceled and be subject to the cancellation fee.

Payment is due at the time of service.
Accepted payment methods include cash, credit/debit cards, and digital payment platforms.
All sales are final, and no refunds will be issued for completed services.

Clients must disclose any medical conditions, injuries, or allergies prior to receiving a massage. This is for your safety, as massage therapy has contraindications.
If experiencing symptoms of illness, clients are required to reschedule their appointment.
The Therapist reserves the right to refuse service for any reason including but not limited to; being under the influence of drugs or alcohol, making inappropriate comments, gestures, or advances, rude or belligerent behavior.

Our massage therapist provides professional, therapeutic services only.
Any inappropriate behavior will result in the immediate termination of the session without a refund, and further legal action may be taken.

All client information is maintained with strict confidentiality.
Each session requires documentation completed by the Licensed Massage Therapist (LMT), which includes health-related details specific to the service and the client’s personal health information from the intake form.
In compliance with state regulations, all records will be securely stored for up to seven years for legal and liability purposes.
Client information is protected using an encrypted external hard drive. For any inquiries regarding data security, please contact Josie.
Personal and medical information will never be shared with third parties. A Court Order is required to release your information without your written consent.